Terms and Conditions

terms and Conditions

These Program Terms and Conditions (“Program Terms”) apply to the U.S.-based program (the “Program”), formerly known as the ALL Rewards loyalty program. These Program Terms apply to participation in the StyleRewards program, including those participating as an Ann Taylor or LOFT credit card and Ann Taylor or LOFT Mastercard® credit card holder.

The effective date of these program terms is October 3, 2022.

This program is owned and serviced by smoothcomputers.com.

Arbitration of Claims Between You and smoothcomputers.com: Please read these Program Terms carefully. They affect your legal rights and require binding arbitration of claims between you and Premium Brands related to the Program, waive any class action claims between you and Premium Brands related to the Program, and where permitted by law WAIVING RIGHTS TO A JURY TRIAL TO THE FULLEST EXTENT. Your participation in the Program is conditioned on your agreement to arbitrate any claim between you and smoothcomputers.com related to the Program. You agree that any and all claims or disputes between you and smoothcomputers.com arising out of or relating to your participation in the Program must be resolved by mandatory, binding arbitration rather than court litigation. This means that the arbitrator, not a judge or jury, will decide any claim between you and Premium Brands related to the Program. Please see the section titled “Arbitration/Class Action Waiver/Dispute Resolution Choices of Law” below for more details.

For holders of an Ann Taylor or LOFT credit card or Ann Taylor or participating in the Program, your credit card account agreement with Comenity Bank, which governs the use of your credit card, is independent of the Program Terms. If there is any conflict between these Program Terms and the Credit Card Account Agreement, these Program Terms will control with respect to any matter relating to the Program.

By participating in the Program, you agree to these Program Terms. This Program is void where prohibited by law.

Overview

This program is available to qualified customers (see “Eligibility and Enrollment” below for complete eligibility details). You may create a Program Member Account (“Program Account”): (i) At any Ann Taylor, LOFT, LOFT Outlet in the United States or the District of Columbia, visit support@smoothcomputers.com or smoothcomputers.com (the “Site”) and fill out the Program Account Registration Form, To create a program account in-store, please see a store associate to complete the registration process. Qualified customers (“Members”) who register for a Program account will be able to earn points (“Points”) for each Earning Activity (as defined below). When you earn the required number of Points, those Points will be converted into reward certificates (each a “Reward Certificate”) which you can use to make Authorized Purchases (as defined below). Anyone who opens an Ann Taylor or LOFT Points Card or Ann Taylor or LOFT Mastercard® credit card account on their personal website or in our stores will automatically be enrolled in the program upon approval of their credit card account.

Eligibility and Registration

This program is open only to residents of any one (1) of the fifty (50) United States, the District of Columbia, and Puerto Rico who have reached the age of majority in their jurisdiction of residence. The program is also open to Canadian residents over the age of eighteen (18) shopping in our U.S. stores. Reward Certificates may only be redeemed in our stores or websites within the United States (for orders shipping to addresses in the United States, District of Columbia, or Puerto Rico), or through the Premium Brands Call Center (for orders shipping within the same region). You must provide us with all information required to register for a Program account. A name, mailing address, valid email address and phone number are required to set up a program account on the website. A valid email address, mailing address, and phone number are required to set up a program account in the store. Additional information, such as your date of birth, is required to receive some of the program’s benefits. When you register for the program and create a program account, you agree to receive program-related emails from their brands. Members who opt out of receiving marketing emails from any of their brands may still participate in the program and receive messages about their program account (e.g., reward certificates, birthday benefits, and messages about changes to the program under these Terms). Limit one (1) Program account per individual/email address/phone number. You agree not to participate in the Program using more than one (1) Program Account. Companies, groups and associations are not eligible to register for a Program account or otherwise participate in the Program.

You agree not to sell, transfer or assign your Program account or any membership rights. Points, benefits and reward certificates are not your personal property and are not inheritable, and may not be inherited, exchanged, purchased or sold. For online users, you are responsible for maintaining the confidentiality of any login credentials and for restricting access to your computer (or other device, if applicable) so that others cannot access your Program account.

Approximately 48 hours after a purchase is made in our store and approximately 48 hours after an online order is completed on our website, the relevant transaction point will appear as “Pending” in your online account summary. Within approximately 48 hours of completing your earning activity, the points in your account summary will change from “Pending” to “Vested” unless any merchandise is returned. You can view your account summary through your program account at support@smoothcomputers.com, or by calling our customer service team. Please see contact information below.

Once a member has accumulated the points required to earn a Rewards Certificate, these points will be removed from the program account and converted into Reward Certificates. Reward Certificates will be issued approximately two (2) business days after the required number of “Vested” Points appear in the Membership Program Account and will be sent to the email address associated with the Program Account. Issued award certificates can also be accessed by logging into the website. Click “My Account” in the upper right corner, enter your email address and password, click log in and view your plan profile. Award certificates are awarded in $10 increments, up to a maximum of $30 per award certificate. Unused points will be carried over to begin applying for your next $10 reward coupon. Members can receive multiple award certificates at one time. Reward Certificates have a unique code that can be used once in-store or on the website, as described in “Reward Certificate Redemption” below. Each reward certificate code may be used once by the program account holder. Points will be converted into reward certificates in the order in which they were earned. A maximum of four (4) Reward Certificates may be used for transactions made in-store or on the website.

Please see Exhibit A for the latest information about benefits, how points are calculated, how many points must be accumulated to receive a Reward Certificate, and the value of the Reward Certificate (collectively, the Program Details).

Expired points; expired reward certificates; returns and exchanges; errors

Unused Points in your Program Account (i.e. Points that have not been converted to Reward Certificates) will expire twelve (12) months from the date of the vesting period of the Earning Activity. Each Award Certificate will expire ninety (90) days after the Award Certificate is issued.

If you return a purchase for which you earned Points in accordance with the Return Policy, the Points associated with your Program account will be reduced by an amount equal to the amount of the refund you received. If a member’s points balance is insufficient to cover deductions associated with returns, a negative points balance may occur and points earned on future qualifying purchases may be used to offset that negative balance. Negative points do not expire. In the event of an equal exchange, any points associated with the original purchase will be retained. If an item of lower value is exchanged, the difference in value from the original purchase will be deducted from your Program Account. If exchanged for an item of greater value, any additional spending will accrue points in accordance with these Program Terms. Any new promotional offers in effect at the time of the even exchange will not apply and will not modify your plan account balance. If you purchase an item with one or more Reward Vouchers and then return all of those items, or your online order is canceled entirely, you will receive a new Reward Voucher to replace the value of the Reward Voucher you redeemed. However, if you return only some of these items, or your online order is only partially canceled, the reward certificate will be forfeited, the reward amount will not be refunded, and points will not be restored to your program account. If you use a reward certificate to purchase an item online and the item is damaged, you must call our customer service team to have the reward you redeemed